350+Hours saved per month
20Airbnb units fully automated
4000+monthly automations executions
THE SHORT STORY
A hospitality operator managing 20+ Airbnb units faced significant operational friction due to the lack of a Property Management System (PMS) and Airbnb’s restricted API ecosystem. Without official APIs, all reservation updates — from new bookings to guest changes — had to be manually processed. Staff spent hours daily extracting booking details, creating door codes, and sending messages to guests via Airbnb’s interface.
To solve this, we built an end-to-end AI automation workflow that handles the entire process automatically.
- CLIENT
- Hospitality Operator
- INDUSTRY
- Hospitality
- DURATION
- 1 week
- THE TEAM
- Integration Engineer
01 / Hospitality Operator
The challenge.
- No PMS in place, meaning no centralized system to manage reservations or automate guest communication.
- Airbnb does not provide APIs for non-partner accounts, preventing traditional system-to-system integrations.
- High operational load, with staff manually checking emails, copying reservation details, creating access codes, and messaging guests.
- Risk of errors and delays due to repetitive manual processes and late-night/weekend bookings.
- Need to scale, as the operator expanded to more units without increasing staffing.
02 / Hospitality Operator
Our approach.
- Built an email-listening automation that monitors Airbnb confirmation and update emails in real time (new bookings, modifications, cancellations).
- Used LLM-based extraction to pull structured details: booking ID, dates, check-in/check-out times, guest name, guest count, and special instructions.
- Automatically generated door codes tailored to the unit and booking, with logic for validity windows and safety rules.
- Implemented Computer Use AI technology, enabling an AI agent to log into Airbnb’s web interface, open the message thread, and send the access code to the guest — replicating human actions, but fully automated.
- Added audit and retry mechanisms, ensuring messages are successfully delivered even if Airbnb UI changes or bookings update last-minute.
- Designed for configuration, not code, allowing new Airbnb listings to be added instantly.
03 / Hospitality Operator
What we built.
- Email ingestion service that detects Airbnb reservation-related messages (confirmation, alteration, cancellation).
- LLM-powered data extraction turning unstructured emails into structured reservation objects.
- Automated access code generation engine, integrated with smart lock or door code systems.
- Computer Use AI for web automation, navigating the Airbnb platform to send personalized messages to each guest.
- Monitoring dashboard and logs, providing full transparency into every automation execution.
- Scalable multi-unit architecture, supporting any number of Airbnb listings with minimal configuration.
04 / Hospitality Operator
The impact.
- Zero manual work required for reading Airbnb messages, generating codes, or messaging guests.
- Faster response times, with access codes sent moments after booking confirmation — even at night or during busy check-in days.
- Significant cost savings, eliminating the need for staff involvement in repetitive guest communication tasks.
- Improved guest satisfaction, as booking communication becomes instant, error-free, and consistent.
- A future-proof automation layer that works despite Airbnb’s closed APIs by leveraging AI-driven UI interaction.
BEHIND THE BUILD
The technology.
- OpenAI API
- n8n
- Anthropic Computer Use
- Tuya Smartlock API
NEXT STORY / The Flag